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Everything goes to one inbox and I (Robin) read every message personally. Usually reply within a working day.

For support, feedback, partnerships, or anything else.

Subject prefixes that help us prioritise: [Bug] [Billing] [Account] [Feedback] [Press]

General questionsWithin 1 working day

Bug reportsSame-day if reproducible

Account / billingWithin 4 hours, working hours

Data subject requests (GDPR)Within 30 days, usually within 7

Common things you can sort yourself in < 30 seconds.

Change your profession, region, or test date

/account — profession switcher updates content instantly.

See your full attempt history

/progress — every test attempt with timeline + trend.

Ask the AI tutor about a specific answer

On any results page, click "Ask the tutor about this" — the tutor sees the exact question, your answer, and the rubric.

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OET Prep is operated by Bkdin App, registered in the United Kingdom.

Postal contact for legal / regulatory matters: by request via email.